Make an Appointment?
We operate an appointments system and for you convenience we ask you to book one whenever possible. Appointments are kept flexible and urgent cases (particularly young children and the elderly) will be seen on the same day. Please make your appointment through the receptionists by contacting the surgery on 01295 270722 or at the main desk at the following times:

Weekdays: 8.30am – 6.00pm

Obtain My Result?
If you have been asked by your doctor to ring to obtain your test result please telephone the surgery and a receptionist will give you your result.

Ask for Telephone Advice?
If you require non-urgent telephone advice please contact the surgery reception team on the main practice telephone number. We try not to interrupt a surgery consultation unless it is urgent so therefore you will be asked for your details and a brief description of the problem.  The receptionists will then pass this to a doctor who will contact you back normally at the end of their surgery.

Request a Home Visit?
Care is better given at the surgery if at all possible. We try to restrict home visits to those who are elderly and housebound or to those too ill to travel to the surgery. If you require a home visit please try to make your visit request before 10.30am. It is helpful if you can give the receptionist an idea of the problem to enable her to alert the Doctor to the urgency of your call.

Ask for a Visit After Hours?
If you require urgent advice or visit from a doctor after the surgery has closed please call the surgery telephone number and the recorded message will give you a telephone number for the emergency doctor. The duty doctor will then contact you directly.

Register With a Doctor?
We are currently open for new registrations for patients living in the practice catchment area (as indicated on the practice map). In order to register with us please request a new patient registration pack from one of our receptionists. If you have an NHS medical card, bring it along. To complete your registration you will be asked to complete the questionnaire inside the pack and return it to the surgery. We will arrange an appointment for you with a Practice Nurse so that your general health can be recorded. Your GP notes from your last Practice can take many months to arrive, so it is very useful for us if our nurse has met with you, noted your health details and made some simple measurements [e.g. blood pressure]. If you are from outside the UK, we can check whether you are eligible for NHS treatment.

Change of Address
In order to maintain accurate records we ask you to tell us of any change in your particulars: name, address or telephone number etc. If you move outside the practice area, please do not assume that we can continue to care for you.