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Hightown Surgery                                                               Care Quality Commission    

Hightown Gardens                                                              Overall rating - Good

Banbury, OX16 9DB                                                            March 2017

Tel 01295 270722

Old news articles

Flu Vaccination Programme 2018-2019

This year, three types of flu vaccine will be used in the flu programme. This will benefit patients by ensuring that they have the most suitable vaccine that gives them the best protection against flu.

The three vaccines are:


o Adjuvanted trivalent flu vaccine (aTIV) - This is licensed for people aged 65 years and over and is the vaccine recommended by the Joint Committee on Vaccination and Immunisations (JCVI) for this age group.


o Quadrivalent vaccine (QIV) - This is recommended for children aged from 6 months to 2 years and in adults from 18 years to less than 65 years of age who are at increased risk from flu because of a long term health condition.


o Live attenuated influenza vaccine (LAIV) - This is a nasal spray and is licensed for children and young people from 2 years old to less than 18 years of age. The age groups targeted in England for this vaccine in 2018/19 are two and three year olds (through their GP surgery) and school aged children in reception class through to Year 5 (through schools).


As the vaccines will be delivered throughout September, October and November the advice from NHS England is that practices prioritise the most at risk patients and so we will be phasing the vaccination programme this year as follows:



Red Triangle

            Red Square                                 

Patients aged 75 years and over

Patients under 65 years old in a clinical risk group*

Patients in a Care Home

Pregnant women




Blue Triangle

           Orange Star                                 

Patients aged 65 to 74 years old in a risk group *

Children aged 2 and 3 years old




Green Triangle

           Orange Star                                 

Patients aged 65 to 74 years old not in a risk group

Children aged 2 and 3 years old


(Phase 1 patients can still be seen in phase 2 or 3 and phase 2 patients can still be seen in phase 3)

You will be receiving a letter that tells you what phase you are in and when the clinics are being run for that phase. When telephoning the practice to make your appointment please make sure you tell us what phase you are in by telling us the coloured symbol printed on your letter to ensure you get booked into the correct clinic.


All eligible patients will be vaccinated by the end of November.


* At risk groups


COPD (Chronic obstructive pulmonary disease)


Asthma (with a current steroid inhaler)

Chronic neurological disease 

Chronic heart disease


Chronic kidney disease

Immunosuppression, Asplenia or dysfunction of the spleen

Chronic liver disease

BMI > 40

Did you know? ...You can self refer for many services without the need to see your GP first.

These include:-

  • CAMHS and TalkingSpace for mental health services
  • Physiotherapy appointments
  • Bowel and Bladder service
  • Achieve Oxfordshire healthy weight loss
  • Smokefree Life.

See the patient self referral tab under the Clinics & Services section on this website for further details on how to contact these services.

Neighbourhood Access Hub

Extended hours at PML’s Neighbourhood Access Hubs


Hightown Surgery patients now have even better access to a doctor at the weekends and in the evenings. Neighbourhood Access Hubs developed by Principal Medical Limited (PML) on behalf of Oxfordshire practices in 2015, have extended their opening hours so that yet more patients can benefit from national GP Access funding (GPAF). This is great news for the 300,000+ patients registered with the 36 PML GP Federation practices in Oxfordshire.


The aims of the service remain the same; patients requesting a pre-bookable GP appointment at their own practice, may be offered an appointment at a nearby location, with a local GP or nurse who has access to their medical records.


This provides more appointments for patients during the day, the evenings and at weekends, while relieving GP practices of some of the pressure of providing treatment for minor illnesses.


What does this mean for you?

  • No change in the booking process for appointments.
  • You may be offered an appointment during normal or extended hours at a Hub location.

Further details are available in the appointments section on this website.

NHS National Data Opt Out

The NHS has launched the national data opt-out as part of the ‘Your Data Matters to the NHS’ campaign.  This campaign informs the public that the strict rules about how health and care data can and cannot be used have been strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.   The campaign will also let the public know that they can choose whether their confidential patient information is used for research and planning.

A new website  has been launched which allows the public to find out more about how their data is used across health and care and to make this choice.

South Central Ambulance Service (SCAS) NHS Foundation Trust will be delivering free defibrillation and Cardio Pulmonary (CPR) awareness session for all age groups.

This is open to individuals,  businesses and all recreation groups large or small. This is a non certificated practical session. If you are interested in knowing more please mail. who will pass on your details to SCAS.

The sessions can be delivered locally or at a venue of the groups/business’s choice

Appointment Access Update

We are currently trialling an urgent care GP triage system for same day appointment requests. When you call and request an urgent appointment our Receptionists will direct you to the most appropriate service. These include:-

  • Local Neighbourhood Hub appointment at Banbury Health Centre
  • Practice Pharmacist
  • Nurse Practitioner - express clinic
  • Local Optician - minor eye service (MECS)
  • Primary Care Visiting Service (PCVS)
  • Urgent care triage GP call list.

The Triage GP will call you back to discuss your case. If this GP feels that you need to be seen urgently they will book an appointment for you to come into the surgery to see them later the same day. If less urgent they will book you in for another day. The Triage GP will also deal with all home visit requests.

Please help us by making sure we have your up to date contact telephone numbers and that you are available to take their call.

New Premises Update

We have secured land (subject to contract) on the Longford Park housing estate in Bodicote to build a new surgery (we hope to be in by April 2020). As previously reported we have received a grant from NHS England to enable this to happen and we are currently working with our Project Managers to design the new building. Our new building will include more consulting and treatment rooms as well as many more car parking spaces. Our vision is to retain the spirit of Hightown but in a building more suited to modern general practice.

This is an exciting time for Hightown and we will keep you updated as the project develops.

A new way to get your medicines and appliances

The Electronic Prescription Service (EPS) is an NHS service. It gives you the change to change how your GP sends your prescriptions to the place you choose.

To find out more

Electronic Prescription Service patient leaflet 

 Volunteer Connect Transport Scheme

The Volunteer Connect Transport Scheme provides a service where volunteer drivers use their own cars to take people to essential appointments, where there is no reasonable alternative for them to travel (including appointments at GP surgeries).

All the drivers are volunteers and give their time without charge.

Passengers pay a mileage charge to help cover the driver's fuel cost.

To book a journey or to find out about joining the team as a Volunteer Transport Telephone Administrator or a Volunteer Driver please call 0300 3030 125.

Volunteer Transport    

           ‘Health and Care Oxfordshire’ app

Download OCCG’s ‘Health and Care Oxfordshire’ app to your smart phone to find health services closest to where you are in Oxfordshire.

Visit the app store to download the app for Android or iOS operating systems.

See or

Friends & Family Test

Care Quality Commission 

IT Developments

New contractual arrangements came into force on 1st April 2014 requiring GP practices to make available a statement of intent about IT developments. Statement of Intent.pdf

GP Federations

GP practices in Oxfordshire and Northamptonshire are now working together as part of the PML GP Federation.

The Federation is a new way of working for GPs and it was created to enhance the delivery of health and care services for the people in our area.

There are 40 GP practices in Oxfordshire and 16 GP practices in Northamptonshire aligned to the PML GP Federation, covering a population of over 430,000.

In Oxfordshire the Federation works in four locality groups covering the North, North East, West and part of the South West areas of Oxfordshire.


In Northamptonshire, 16 GP practices are working with PML.


Your GP practice is part of the NOxMed group, which is made up of 11 practices in the North of Oxfordshire.


PML’s central office in Banbury provides administrative and management support, governance and strategic planning and each locality has its own clinical and administrative lead to ensure our health plans are tailored for our local population. 

Find out more about the PML GP Federation follow the link

The PML Federation has been awarded funds to pilot new ways of delivering services to help GP practices meet increasing demand. The aim is to improve services that patients receive through their GP Surgery. We are spending this new money on service trials in a number of locations. We will, over time, be able to measure the impact these new ways of working might have on patient care and on GP workloads. Where services are successful, we hope they will become mainstream and enable even more patients will benefit.

Early Visiting Service The Early Visiting Service (EVS) is made up of a team of emergency care clinicians who will work closely with GP practices to provide home visits to the elderly and housebound.

Named Accountable GP

From 1st April 2015, the NHS has said that all GP Practices should allocate a named accountable GP to all patients, including children.

Our patients are already assigned a named GP, (usual GP), and many of you will already know who this is for you.  If you would like to know the name of your accountable GP please ask next time you contact the practice.  

This change will have no impact on the service you receive regarding provision of appointments at Hightown Surgery, your treatment, or which GP you can see. If asked by other Doctors please continue to use the name of the GP you normally see.

Patients will still have access to all of our GPs and you can still request to see the Doctor or Nurse of your choice.

Should you wish for your assigned GP to be changed we will do our best to accommodate your requests.


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