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Hightown Surgery                                                               Care Quality Commission    

Hightown Gardens                                                              Overall rating - Good

Banbury, OX16 9DB                                                            March 2017

Tel 01295 270722

Current Vacancies

Medical Receptionist Team Leader (afternoons)

SALARY & BENEFITS: Dependent on level of experience



25 hours per week to be worked between 12.30 - 18.30 Monday to Friday.

Permanent position.

Vacancy due to internal promotion.

Being a Medical receptionist is so much more than booking appointments. In this role you will have the opportunity to help people, often when they need it the most. The doctors and nurses depend heavily on the reception staff to provide much needed support to the patients and other teams across the surgery.


This is a busy and varied role that you will find interesting and often challenging but above all, rewarding. You will be joining a friendly, approachable and committed team.


You will undertake a wide range of reception and administrative duties, processing prescription requests, distribution of information, messages and enquiries for the clinical team and external agencies and the provision of general support to the practice. Duties include greeting and directing patients, booking appointments, processing information.


As a Team Leader you will also provide a supervisory function to the reception department, thereby assisting with the smooth running of the practice. Leading the reception team you will ensure an efficient and professional manner is maintained. You will be the focal point for communication between patients, clinical and practice administration staff. You will act as a role model, demonstrating and promoting the standards expected by the practice and creating the energy and enthusiasm for the service.


Your role is pivotal to the practice and you are the central point of contact for patients.


The role offers 25 hours per week/ 5 days per week between the hours of 12.30 -6.30pm. Candidates should be flexible as there will be occasions where they may be asked to work additional and/or different hours to cover Reception colleague’s sickness or annual leave.


Previous NHS/Medical Receptionist/Team Leader experience would be an advantage.

You will have good communications skills, strong written and spoken English both face to face and over the telephone. You will also need sound basic IT skills. You must like dealing with people and be able to work in a busy environment. You will be backed up by a supportive team and given full training to develop your skills, engagement and job satisfaction.


You will be confident dealing with the public and also calm under pressure.


Key experience essential for the Medical Receptionist Team Leader role:

  • Live within a commutable distance of Banbury
  • IT literate
  • Confident dealing with the public
  • Available to work between the hours of 12.30 - 18.30 Monday to Friday. 

Please complete the application form below.

Application form

Job description

Closing date Friday 31st May

For further information please contact

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