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Hightown Surgery                                                               Care Quality Commission    

Hightown Gardens                                                              Overall rating - Good

Banbury, OX16 9DB                                                            March 2017

Tel 01295 270722

Latest News


The NHS 111 'Help Us Help You – Know What to Do’ campaign.

This winter NHS England and NHS Improvement and Public Health England is once again running the overarching NHS Winter Pressures campaign – ‘Help Us, Help You’ - to help the public understand how they can stay well this winter and access appropriate services.

This phase aims to increase the number of people contacting NHS 111 when they have an urgent, but non-life-threatening, medical need so that they can be directed (either over the phone or online) to the most appropriate service. The campaign encourages people to go straight to NHS 111, instead of worrying, self-diagnosing or second-guessing what they should do when they have an urgent health problem.


New Bowel Cancer screening test

Bowel Scope Screening is a one-off screening test offered to men and women at the age of 55 years old. Patients aged 56 to 59 are able to self-refer. It is a new modality of screening and will run in addition to the current FOBT screening home test kit sent to people’s homes from the age of 60.  

 

Bowel Scope Screening patients are invited into hospital to have a one-off flexible sigmoidoscopy procedure to find and remove any small polyps in the left side of the bowel, that could eventually turn into cancer. It has been demonstrated that participation in Bowel Scope Screening can reduce the incident of bowel cancer by 40% and reduce bowel cancer mortality by 50%.

 

Hightown Surgery patients turning 55 years old will automatically be invited for screening.

Further information is available on the NHS link below.

nhs.uk/Conditions/bowel-cancer-screening/Pages/bowel-scope-screening.aspx

Further information to help you decide:

https://www.gov.uk/government/publications/bowel-cancer-screening-benefits-and-risks/nhs-bowel-cancer-screening-helping-you-decide

Bowel screening FIT

https://www.youtube.com/watch?v=il6VSceMWfM&feature=youtu.be


We Are Undefeatable is a national campaign to support the 15 million people who live with one or more long-term health conditions in England.

Launched in August 2019, it aims to help those with conditions such as diabetes, cancer, arthritis and Parkinson’s to build physical activity into their lives.

The campaign is led by a collaboration of 15 leading health and social care charities and benefits from our expertise and insight, along with National Lottery funding.

Click on the link below to find out more

https://weareundefeatable.co.uk/

Why the campaign is needed 

One in four people in England live with a long-term health condition, and individuals in this group are twice as likely to be inactive despite evidence that being active can help manage many conditions and help reduce the impact and severity of some symptoms.

Even small amounts of activity can make a significant difference to overall health and wellbeing.

About the campaign

We Are Undefeatable has been launched to inspire, reassure and support people to be active by showing people living with a variety of conditions – both visible and invisible – on their own journeys to being active.


Flu Vaccination Programme 2019-2020

This year, three types of flu vaccine will be used in the flu programme.

This will benefit patients by ensuring that they have the most suitable vaccine that gives them the best protection against flu.

The three vaccines are:

  •  Adjuvanted trivalent flu vaccine (aTIV) - This is licensed for people aged 65 years and over (on 31.03.20) [born on or before 31.03.55]
  • Quadrivalent vaccine (QIV) - This is recommended for children aged from 6 months to 2 years and in adults from 18 years to less than 65 years of age who are at increased risk from flu because of a long term health condition.
  • Live attenuated influenza vaccine (LAIV) - This is a nasal spray and is licensed for children and young people from 2 years old to less than 18 years of age.

Clinic invitations

Eligible patients will shortly be sent a letter or text inviting them to book an appointment for their free yearly flu vaccination.

Clinics will run on separate dates for the different vaccine types. Our clinics will run through September, October and November and will be set up to align with our vaccine deliveries.

When telephoning the practice to make your appointment please tell us the code in your letter/text to ensure you get booked into the correct clinic.

Clinic dates for 65 years and over

  • Wednesday 18th September (lunchtime)
  • Saturday 28th September (morning)
  • Saturday 5th October (morning)

Further clinic dates will be added for all vaccination groups over the coming weeks.

Flu is an unpredictable virus that and can be unpleasant, but if you are otherwise healthy it will usually clear up on its own within a week.

It can cause severe illness and even death among vulnerable groups including older people, pregnant women and people with an underlying health condition.

Certain people are more likely to develop potentially serious complications of flu, such as bronchitis and pneumonia. These people are advised to have a flu vaccine each year.

For otherwise healthy people flu can be very unpleasant, however most people will recover from flu within a week or 2.

People who should have a flu vaccine

The injected flu vaccine is offered free of charge on the NHS to people who are at risk. This is to help protect them against catching flu and developing serious complications.

You should have the flu vaccine if you: 

  • are 65 years old or over   
  • are pregnant 
  • have certain medical conditions 
  • are living in a long-stay residential care home or other long-stay care facility 
  • receive a carer's allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill 

Frontline health and social care workers are also eligible to receive the flu vaccine. It is your employer's responsibility to arrange and pay for this vaccine.

You may also be able to have the flu vaccine at your GP surgery if you're a frontline health or social care worker employed by a:

  • registered residential care/nursing home
  • registered homecare organisation
  • hospice

Flu vaccine for children

The flu vaccine is free on the NHS for:

  • children over the age of 6 months with a long-term health condition
  • children aged 2 and 3 years on 31 August 2019 – that is, born between 1 1 September 2015 and 31 August 2017
  • children in primary school

Children aged between 6 months and 2 years who are eligible for the flu vaccine will receive an injected flu vaccine.

Children eligible for the flu vaccine aged between 2 and 17 will usually have the flu vaccine nasal spray.

Pregnant women and the flu vaccine

If you're pregnant, you're advised to have the injectable flu vaccine, regardless of the stage of pregnancy you've reached.

That's because there's strong evidence to suggest pregnant women have an increased risk of developing complications if they get flu.

If you're pregnant, you will benefit from the flu vaccine because:

  • it reduces your chance of getting serious complications of flu, such as pneumonia, particularly in the later stages of pregnancy
  • it reduces your risk of having a miscarriage, or your baby being born prematurely or with a low birthweight because of flu
  • it will help protect your baby as they will continue to have some immunity to flu for the first few months of their life

It's safe to have the flu vaccine at any stage of pregnancy from conception onwards. Talk to your GP, midwife if you want more information.


New GP

We are pleased to welcome Dr Sally Owen who joins us from 5th September.


Wanted - wheelchair

 

The practice are looking for a wheelchair for use by patients when visiting the surgery.

If you have one going spare that you would be willing to donate to the surgery please speak to our Reception team.


August 2019

Medical Students in practice

 

Dr Lei leaves us.

We welcome Dr Martins who is first year trainee GP.

Dr Martins will be working within the practice shadowing nurses/GP's and working on projects.

He will also be seeing some patients under the supervision of a GP.


Bright Sky

Bright Sky is a free to download mobile app providing support and information for anyone who may be in an abusive relationship or those concerned about someone they know.

The app is available to use in Polish, Punjabi and Urdu.

Features:

A unique UK-wide directory of specialist domestic abuse support services, so you can contact your nearest service by phone from the app, searching by area name, postcode or using your current location.

A secure My Journal tool, where incidents of abuse can be logged in text, audio, video or photo form, without any of the content being saved on the device itself.

Questionnaires to assess the safety of a relationship, plus a section on dispelling myths around domestic and sexual abuse.

Information about domestic abuse, the different kinds of support available, tips to improve your online safety, and how to help someone you know who is experiencing domestic abuse.

Advice and information on issues around sexual consent, stalking and harassment.

Contact details and the ability to call national helplines providing support for those affected by domestic and sexual abuse across the UK.

Links to further resources and information on topics around domestic abuse.

Please note:

* If you ever feel in immediate danger, contact 999 immediately.

* For your safety, we advise you to only download the app onto a device which you feel safe using and which only you have access to. Only take the questionnaires in a private place, preferably on your own so that nobody is able to influence the outcome.

* Before using the app’s My Journal feature, make sure that you have an email address which is secure and that nobody else has access to. If you need to, you can make a new one.

* For confidentiality purposes, most of the addresses given in the app’s FIND HELP tool are those of the service’s local authority or council offices, not the organisation’s own address. You are able to contact advocates via telephone.

* Please be aware that any calls made will show in your phone’s call history and on the billpayer’s phone bill.

* The ‘Am I at Risk?’ questionnaire within the app is designed to give users an indication of the signs of potential abuse within their relationship, or in ‘Family or Friend at Risk?’, the relationship of a friend or family member. However, this should not be taken as the only indication of the health of any relationship. If you are unsure, we always advise you to contact your nearest support service, or learn more about how you can help someone you know, which can be found using the Bright Sky app.


Preventing dehydration

Dehydration occurs when the body loses more fluid than it takes in. It is particularly common in older people due to:

  • medications - some medications have a diuretic effect whilst others can cause increased sweating.
  • decreased thirst - a person's thirst can lessen with age
  • mobility problems - or reliance on others to provide drinks can result in insufficient fluid in-take.
  • memory problems - without prompting some people forget to drink enough fluids
  • reluctance to drink - many older people are reluctant to drink to avoid the need to go the toilet.
  • decreased kidney function - as our bodies age they lose kidney function and ware are less able to conserve fluid.

Recognising the signs can help prevent serious illness.

Mild to moderate symptoms

  • feeling thirsty and lightheaded
  • dry mouth
  • tiredness
  • dark coloured, strong smelling urine
  • passing urine less often than usual
  • dry skin
  • headache
  • constipation

As people age, their sense of thirst and appetite reduces and they become less interested in cooking nutritious meals and maintaining good levels of hydration.

 

There are many reasons why a balanced diet and adequate levels of hydration are beneficial. Patients that are well nourished and hydrated are less likely to get a urinary tract infection. A balanced diet that includes 6-8 glasses of water a day can improve a patients immune system and reduce their recovery time from common minor ailments.

Hydration does not always have to come from fluids. There are lots of foods out there that are not only nutritious, but have a high water content too. Elderly patients and children may find them more enjoyable.

Some examples are cucumber, melon, ice cream, soup.

To check if you are drinking enough click on the link below.

Are you drinking enough

 


HPV Vaccine

HPV

Protecting against HPV infection to help reduce risk of cancer.

The universal HPV immunisation programme

The HPV vaccine has been offered to all girls in school year 8 for over 10 years. From September 2019 the vaccine will also be offered to year 8 boys. This is because the evidence is clear that the HPV vaccine helps protect both boys and girls from HPV-related cancers.

For further information please click on the link below

HPV vaccination leaflet


Veterans

When servicemen and women leave the armed forces, their healthcare becomes the responsibility of the NHS.

A veteran is someone who has served in the armed forces for at least one day. There are around 2.8 million veterans in the UK.

If you are a veteran please let us know.

Telling us about your veteran status will allow the transfer of  your full medical documentation from the Ministry of Defence to us and enable you to benefit from additional veteran-specific services.

How to access the Transition, Intervention and Liaison (TIL) mental health service

If you have any questions then please speak to a member of our reception team.


We are now using Chain SMS to message patients !

Chain SMS is ...

A system which allows us to easily sent text messages to patients. It means we can be much more proactive about some communications, messaging you quickly and securely, so you are now waiting around to hear from us!

Some examples of how we might use it...

  • Reminders or notifications (e.g. prescription ready)
  • Responding to simple queries (e.g. if you had a quick question about your medication)
  • Letting you know we tried to call.
  • Sending you advice at the end of a consultation.

The practice name will always be at the bottom of the message. You won't be able to reply to them. Please help us to help you by keeping your number up to date. If you don't want us to contact you in this way please let us know.


Baby Lunchbox

Health Visitors run a drop in clinic every Friday 9.30 - 11.30 am for practical feeding advice and support from pregnancy, birth and beyond.

East Street Children's Centre

Calder Close, Banbury, OX16 3WR

Please click on the link below for further clinic locations, contact details and other resources.

Baby Lunchbox


 Single Point of Access

Single Point of Access can help you or someone you care for access help from Occupational Therapists, physiotherapists or Social Services. Ring (their number) to discuss your care needs

Please call 01865 903750


Blandford Fly Bite Advice

For the latest advice from the NHS Oxfordshire Clinical Commissioning Group regarding what to do if you are bitten, please Click Here

 


Do you have a child at primary school that gets anxious and worried?

At standing in the gap we know...

families come in many different shapes and sizes. However sometimes families need advice and support to help the children manage BIG emotions. BIG emotions include fear, anxiety, anger and bereavement. 

Often when children become anxious its hard as parents and teachers to know what to do for the best. Do we ignore it, reassure them or hope its a phase they will grow out of.  If your child is a worrier come along with them and learn about what anxiety is, using our crazy doorbell. Find out what can help and what techniques as parents you can use to help your child to move forward.

Standing in the gap off free workshops to help children 0-11 manage big emotions

Workshops take place every month in the community room at Waitrose store on Southam Road Banbury.

Please click on the link below for further information.

Managing the wibbles and wobbles of anxiety



SMOKEFREELIFE OXFORDSHIRE

Smokefreelife Oxfordshire is a service by Solutions 4 Health

Offering drop in sessions with fully trained advisors at clinics across Oxfordshire.

Free weekly, one to one or group sessions over 12 weeks, as well as free weekly supply of Nicotine Replacement Therapy.

Clinics are within local community settings including, shopping centres, community centres and worship places.

For further details visit: www.smokefreelifeoxfordshire.co.uk

                           text: QUIT to 66777

                       e-mail: info@smokefreelifeoxfordshire.co.uk

 


 Your appointment.

Keep it or cancel it - but please don't waste it.

Did you know that there are around 12 million missed GP appointments every year?

That's over 46,000 appointments every week, and costs the NHS around £162 million.

Missed appointments waste NHS resources and can cause serious delays in treatment for other patients.

If you no longer need your appointment or cannot attend please let us know as soon as possible so that we can offer it to another patient.


Free online sleep therapy

Sleepio is a fully automated online sleep improvement programme for poor sleep, which delivers tailored and engaging advice, 24/7 based on cognitive behavioural therapy (CBT). It is also NICE evaluated and NHS endorsed.

Around 20% of the adult population have persistence poor sleep. Sleepio is clinically proven to help those with insomnia make the changes necessary to achieve healthy sleep levels. In addition to better sleep, Sleepio users report improved productivity, more energy during the day and a reduction in anxiety and depression.

Anyone can access the Sleepio programme.

Click here for the link. https://go.bighealth.com/sleepio_nhs


 

School Health Nurse

If you have a child aged 5 - 11 years attending a primary school in Banbury, Burford or Carterton parents can contact the school health nurse team directly to request help or advice for their child.

For children at Banbury primary schools please telephone 01865 904234.

Further information on the service is available on the link below.

https://www.oxfordhealth.nhs.uk/school-health-nurses/about-us/


Oxfordshire Mind - Peer Support Groups

Oxfordshire Mind peer support groups are a safe, welcoming space to share activities, issues or thoughts and to meet people who may have experienced similar issues.

Groups take place in Banbury, Witney, Bicester and Chipping Norton each week.

For full details please click on the clinics & services tab at the top of this page and then select mental health.


NHS Zero Tolerance Policy

Our staff are here to help you and will always try to be as polite and helpful as possible even during difficult times.

There is an NHS Zero Tolerance Policy against shouting, swearing or threatening behaviour, which will not be tolerated under any circumstances.

Patients and members of the public who are abusive or threatening towards our staff maybe asked to leave. It may sometimes by necessary for patients to be removed from our list.

 


Blood pressure monitor amnesty.

Have you been loaned a blood pressure monitor by us?

Could you please return it back to the practice promptly at the end of your monitoring period to ensure equipment is available for use by other patients.

Thank you.


Physical activity opportunities in Banbury

There are three new physical activity initiatives in and around Banbury. All are directly accessible – no referral needed.

  • MAN V FAT Football
  • Families Active, Sporting Together (FAST)
  • Banbury weekly parkrun 

For further information please click on the tab at the top of this page (Clinics & Services - Patient Self Referral Services)

 


Oxfordshire Health Visiting Team

Delivering guidance and support to parents of babies and toddlers.

Tel 01865 904 440

Click on the link below for full details.

Heath Visiting Team - how we can help

If parents wish to weigh their baby or toddler or if the query isn't urgent you can attend the Banbury weekly well baby clinics:

Wednesdays 10am - 12 noon                        Thursday 10am - 11am

East Street Children's Centre, Grimsbury       Sunshine Centre, Bretch Hill


NHS WiFi

Free wifi now available in practice.

look up health information, download health apps and browse the internet.

Search "NHS-WiFi"

There is a simple registration process to set up your account on first use.


Oxfordshire County Council – Live Well Oxfordshire website:

Have you ever wondered how to find out about local wellbeing activities and services for your patients? The Live Well Oxfordshire website is Oxfordshire County Council’s online directory of over 2000 activities and services available across the county. 

For more information please click on the attachment  

Livewell Oxfordshire

The directory can be accessed here: livewell.Oxfordshire


  

 
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