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Hightown Surgery                                                               Care Quality Commission    

Hightown Gardens                                                              Overall rating - Good

Banbury, OX16 9DB                                                            March 2017

Tel 01295 270722

Latest News

August 2019

Medical Students in practice


Dr Lei leaves us.

We welcome Dr Martins who is first year trainee GP.

Dr Martins will be working within the practice shadowing nurses/GP's and working on projects.

He will also be seeing some patients under the supervision of a GP.

Bright Sky

Bright Sky is a free to download mobile app providing support and information for anyone who may be in an abusive relationship or those concerned about someone they know.

The app is available to use in Polish, Punjabi and Urdu.


A unique UK-wide directory of specialist domestic abuse support services, so you can contact your nearest service by phone from the app, searching by area name, postcode or using your current location.

A secure My Journal tool, where incidents of abuse can be logged in text, audio, video or photo form, without any of the content being saved on the device itself.

Questionnaires to assess the safety of a relationship, plus a section on dispelling myths around domestic and sexual abuse.

Information about domestic abuse, the different kinds of support available, tips to improve your online safety, and how to help someone you know who is experiencing domestic abuse.

Advice and information on issues around sexual consent, stalking and harassment.

Contact details and the ability to call national helplines providing support for those affected by domestic and sexual abuse across the UK.

Links to further resources and information on topics around domestic abuse.

Please note:

* If you ever feel in immediate danger, contact 999 immediately.

* For your safety, we advise you to only download the app onto a device which you feel safe using and which only you have access to. Only take the questionnaires in a private place, preferably on your own so that nobody is able to influence the outcome.

* Before using the app’s My Journal feature, make sure that you have an email address which is secure and that nobody else has access to. If you need to, you can make a new one.

* For confidentiality purposes, most of the addresses given in the app’s FIND HELP tool are those of the service’s local authority or council offices, not the organisation’s own address. You are able to contact advocates via telephone.

* Please be aware that any calls made will show in your phone’s call history and on the billpayer’s phone bill.

* The ‘Am I at Risk?’ questionnaire within the app is designed to give users an indication of the signs of potential abuse within their relationship, or in ‘Family or Friend at Risk?’, the relationship of a friend or family member. However, this should not be taken as the only indication of the health of any relationship. If you are unsure, we always advise you to contact your nearest support service, or learn more about how you can help someone you know, which can be found using the Bright Sky app.

Preventing dehydration

Dehydration occurs when the body loses more fluid than it takes in. It is particularly common in older people due to:

  • medications - some medications have a diuretic effect whilst others can cause increased sweating.
  • decreased thirst - a person's thirst can lessen with age
  • mobility problems - or reliance on others to provide drinks can result in insufficient fluid in-take.
  • memory problems - without prompting some people forget to drink enough fluids
  • reluctance to drink - many older people are reluctant to drink to avoid the need to go the toilet.
  • decreased kidney function - as our bodies age they lose kidney function and ware are less able to conserve fluid.

Recognising the signs can help prevent serious illness.

Mild to moderate symptoms

  • feeling thirsty and lightheaded
  • dry mouth
  • tiredness
  • dark coloured, strong smelling urine
  • passing urine less often than usual
  • dry skin
  • headache
  • constipation

As people age, their sense of thirst and appetite reduces and they become less interested in cooking nutritious meals and maintaining good levels of hydration.


There are many reasons why a balanced diet and adequate levels of hydration are beneficial. Patients that are well nourished and hydrated are less likely to get a urinary tract infection. A balanced diet that includes 6-8 glasses of water a day can improve a patients immune system and reduce their recovery time from common minor ailments.

Hydration does not always have to come from fluids. There are lots of foods out there that are not only nutritious, but have a high water content too. Elderly patients and children may find them more enjoyable.

Some examples are cucumber, melon, ice cream, soup.

To check if you are drinking enough click on the link below.

Are you drinking enough


HPV Vaccine


Protecting against HPV infection to help reduce risk of cancer.

The universal HPV immunisation programme

The HPV vaccine has been offered to all girls in school year 8 for over 10 years. From September 2019 the vaccine will also be offered to year 8 boys. This is because the evidence is clear that the HPV vaccine helps protect both boys and girls from HPV-related cancers.

For further information please click on the link below

HPV vaccination leaflet


When servicemen and women leave the armed forces, their healthcare becomes the responsibility of the NHS.

A veteran is someone who has served in the armed forces for at least one day. There are around 2.8 million veterans in the UK.

If you are a veteran please let us know.

Telling us about your veteran status will allow the transfer of  your full medical documentation from the Ministry of Defence to us and enable you to benefit from additional veteran-specific services.

If you have any questions then please speak to a member of our reception team.

We are now using Chain SMS to message patients !

Chain SMS is ...

A system which allows us to easily sent text messages to patients. It means we can be much more proactive about some communications, messaging you quickly and securely, so you are now waiting around to hear from us!

Some examples of how we might use it...

  • Reminders or notifications (e.g. prescription ready)
  • Responding to simple queries (e.g. if you had a quick question about your medication)
  • Letting you know we tried to call.
  • Sending you advice at the end of a consultation.

The practice name will always be at the bottom of the message. You won't be able to reply to them. Please help us to help you by keeping your number up to date. If you don't want us to contact you in this way please let us know.

Baby Lunchbox

Health Visitors run a drop in clinic every Friday 9.30 - 11.30 am for practical feeding advice and support from pregnancy, birth and beyond.

East Street Children's Centre

Calder Close, Banbury, OX16 3WR

Please click on the link below for further clinic locations, contact details and other resources.

Baby Lunchbox

Are your contact details up to date?

To reduce costs and help the environment we are now sending texts instead of letters wherever possible.

We have also changed to using recycled paper within the practice.

Hightown participate in park run on 1st June for the parkrun pledge day.

Parkrun 1st June

Across the country parkrun smashed the original target of 1,000 GPs and doubled that to 2,000 GPs pledged…PLUS 2,737 patients and staff also participating on the day!

Hightown Surgery is a parkrun practice

Banbury weekly parkrun

Hightown Surgery is a parkrun practice. We encouraging staff and patients to attend the Banbury parkrun as volunteers, runners, walkers, spectators.  

Dr Cornwall completee her 100th parkrun this January.

There's evidence that whatever level people participate at there are positive mental and physical health benefits. 


What is Banbury parkrun?

It is a 5km run - it's you against the clock.

When is it?

Every Saturday at 9:00am.

Where is it?

The event takes place in Spiceball park, Banbury, Oxfordshire, OX16 2QU.

How fast do I have to be?

We all run for our own enjoyment. Please come along and join in whatever your pace!

What does it cost to join in?

Nothing - it's free! but please register before your first run.

For more information on this years Banbury parkrun click here Banbury parkrun   Love parkrun

Oxfordshire breast screening 2019

Oxfordshire breast screening programme are inviting women registered with the practice for screening in June and July 2019. The women will be asked to attend the mobile unit at The Horton Hospital Banbury.


The breast screening programme are currently running an age extension trial, meaning that women from either the younger age group (47-49) or from the older age group (71-73) will be invited for screening as well as the routine age group (50-71st birthday).


For futher information please click on the links below;

Breast screening - helping you decide

Easy guide to breast screening

Single Point of Access

Single Point of Access can help you or someone you care for access help from Occupational Therapists, physiotherapists or Social Services. Ring (their number) to discuss your care needs

Please call 01865 903750

Blandford Fly Bite Advice

For the latest advice from the NHS Oxfordshire Clinical Commissioning Group regarding what to do if you are bitten, please Click Here


New telephone system

From 30th April we have a new telephone system in the practice.

Please note that calls are recorded for training and monitoring purposes. This includes calls you make to us, and calls we make to you.

Please see section 9. Practice Policies for the phone call recording policy.

Do you have a child at primary school that gets anxious and worried?

At standing in the gap we know...

families come in many different shapes and sizes. However sometimes families need advice and support to help the children manage BIG emotions. BIG emotions include fear, anxiety, anger and bereavement. 

Often when children become anxious its hard as parents and teachers to know what to do for the best. Do we ignore it, reassure them or hope its a phase they will grow out of.  If your child is a worrier come along with them and learn about what anxiety is, using our crazy doorbell. Find out what can help and what techniques as parents you can use to help your child to move forward.

Standing in the gap off free workshops to help children 0-11 manage big emotions

Workshops take place every month in the community room at Waitrose store on Southam Road Banbury.

Please click on the link below for further information.

Managing the wibbles and wobbles of anxiety

 April 2019

Bowel Cancer Awareness Month

The facts about bowel cancer

Every 15 minutes in the UK someone is diagnosed with bowel cancer. It’s more common in the over 50s but it can affect people of all ages. Around 268,000 people living in the UK today have been diagnosed with the disease.

Bowel cancer is the UK’s second biggest cancer killer but it shouldn’t be. It’s treatable and curable especially if diagnosed early. Nearly everyone survives bowel cancer if diagnosed at the earliest stage, however this drops significantly as the disease develops. Early diagnosis really does save lives.

Being aware of the key symptoms and visiting your GP if things don’t feel right can help increase chances of an early diagnosis.

The symptoms of bowel cancer can include:

 Bleeding from your bottom and/or blood in your poo

 A persistent and unexplained change in bowel habit

 Unexplained weight loss

 Extreme tiredness for no obvious reason

 A pain or lump in your tummy

Most people with these symptoms don’t have bowel cancer. Other health problems can cause similar symptoms. If you have one or more of these, or if things just don’t feel right, see your GP.

This April you can help raise awareness and save lives

Early diagnosis really does save lives, that’s why this April @bowelcanceruk are raising awareness of the UK’s 2nd biggest cancer killer.

You can help spread the word too, find out how #thisisbowelcancer

New Bowel Cancer screening test

Bowel Scope Screening is a one-off screening test offered to men and women at the age of 55 years old. Patients aged 56 to 59 are able to self-refer. It is a new modality of screening and will run in addition to the current FOBT screening home test kit sent to people’s homes from the age of 60.  


Bowel Scope Screening patients are invited into hospital to have a one-off flexible sigmoidoscopy procedure to find and remove any small polyps in the left side of the bowel, that could eventually turn into cancer. It has been demonstrated that participation in Bowel Scope Screening can reduce the incident of bowel cancer by 40% and reduce bowel cancer mortality by 50%.


Hightown Surgery patients turning 55 years old will automatically be invited for screening.

Further information is available on the NHS link below.


Smokefreelife Oxfordshire is a service by Solutions 4 Health

Offering drop in sessions with fully trained advisors at clinics across Oxfordshire.

Free weekly, one to one or group sessions over 12 weeks, as well as free weekly supply of Nicotine Replacement Therapy.

Clinics are within local community settings including, shopping centres, community centres and worship places.

For further details visit:

                           text: QUIT to 66777



 Your appointment.

Keep it or cancel it - but please don't waste it.

Did you know that there are around 12 million missed GP appointments every year?

That's over 46,000 appointments every week, and costs the NHS around £162 million.

Missed appointments waste NHS resources and can cause serious delays in treatment for other patients.

If you no longer need your appointment or cannot attend please let us know as soon as possible so that we can offer it to another patient.

Free online sleep therapy

Sleepio is a fully automated online sleep improvement programme for poor sleep, which delivers tailored and engaging advice, 24/7 based on cognitive behavioural therapy (CBT). It is also NICE evaluated and NHS endorsed.

Around 20% of the adult population have persistence poor sleep. Sleepio is clinically proven to help those with insomnia make the changes necessary to achieve healthy sleep levels. In addition to better sleep, Sleepio users report improved productivity, more energy during the day and a reduction in anxiety and depression.

Anyone can access the Sleepio programme.

Click here for the link.


School Health Nurse

If you have a child aged 5 - 11 years attending a primary school in Banbury, Burford or Carterton parents can contact the school health nurse team directly to request help or advice for their child.

For children at Banbury primary schools please telephone 01865 904234.

Further information on the service is available on the link below.

Oxfordshire Mind - Peer Support Groups

Oxfordshire Mind peer support groups are a safe, welcoming space to share activities, issues or thoughts and to meet people who may have experienced similar issues.

Groups take place in Banbury, Witney, Bicester and Chipping Norton each week.

For full details please click on the clinics & services tab at the top of this page and then select mental health.

NHS Zero Tolerance Policy

Our staff are here to help you and will always try to be as polite and helpful as possible even during difficult times.

There is an NHS Zero Tolerance Policy against shouting, swearing or threatening behaviour, which will not be tolerated under any circumstances.

Patients and members of the public who are abusive or threatening towards our staff maybe asked to leave. It may sometimes by necessary for patients to be removed from our list.


Blood pressure monitor amnesty.

Have you been loaned a blood pressure monitor by us?

Could you please return it back to the practice promptly at the end of your monitoring period to ensure equipment is available for use by other patients.

Thank you.

Physical activity opportunities in Banbury

There are three new physical activity initiatives in and around Banbury. All are directly accessible – no referral needed.

  • MAN V FAT Football
  • Families Active, Sporting Together (FAST)
  • Banbury weekly parkrun 

For further information please click on the tab at the top of this page (Clinics & Services - Patient Self Referral Services)


Oxfordshire Health Visiting Team

Delivering guidance and support to parents of babies and toddlers.

Tel 01865 904 440

Click on the link below for full details.

Heath Visiting Team - how we can help

If parents wish to weigh their baby or toddler or if the query isn't urgent you can attend the Banbury weekly well baby clinics:

Wednesdays 10am - 12 noon                        Thursday 10am - 11am

East Street Children's Centre, Grimsbury       Sunshine Centre, Bretch Hill


Free wifi now available in practice.

look up health information, download health apps and browse the internet.

Search "NHS-WiFi"

There is a simple registration process to set up your account on first use.

Oxfordshire County Council – Live Well Oxfordshire website:

Have you ever wondered how to find out about local wellbeing activities and services for your patients? The Live Well Oxfordshire website is Oxfordshire County Council’s online directory of over 2000 activities and services available across the county. 

For more information please click on the attachment  

Livewell Oxfordshire

The directory can be accessed here: livewell.Oxfordshire


Health News from the BBC and the NHS

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NHS Choices Behind the Headlines
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