Appointments

We are currently operating a "total triage" system. That means you need to have a discussion with a clinician who will try and help you. If a face to face appointment is needed, they will arrange for this to happen at a time and place which keeps you and us safe.

Surgery Times

  • Monday to Friday
  • Mornings: 08:00am – 11:30am
  • Afternoons: 14:30pm – 18:30pm
  • Early Morning Surgeries 07.30 Monday - Friday
  • Late Evening Surgeries: 18:30 – 19:00 Monday

Our phone lines are particularly busy first thing in the morning, with patients who are requesting an appointment for that day, so if you are ringing for another reason such enquiring about test results, please call later in the day - Thank you.

Please help us manage our call volume

  1. If your call is urgent to speak to a clinician today please call before 11am
  2. 5.30 pm onwards is now our urgent service. If your call is not urgent for the day please call back between 10 am - 12.30pm or 1.30pm - 5.30pm on the next working day.
  3. Test results will only be given out between 11.30am to 12.30pm and 3pm to 5.30 pm. You may wish to use the NHS App or apply for online services to view your test results. 
  4. Try using our Call Back Queue Buster service. We use a virtual queue system. When in the call queue if you choose this option you will be told you can hang up but will retain your place in the call queue. We will call you back when you are at the front of the queue. 

General Information

Patients often have several reasons for seeing the doctor and it is helpful if these are listed briefly at the beginning of the consultation. If you are seen as an emergency the doctor will only be able to deal with the urgent problem.

If you have any urinary symptoms please bring a urine sample with you in a small clean container.

In most cases children under 16 should be accompanied by a parent / guardian.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Express Clinic [service currently not available]

This is a new clinic run by Maureen who is a highly qualified Nurse who can treat and prescribe for minor illness and conditions including:

  Acute infections: cough (including exacerbations of asthma/COPD), sore throat, earache, sinusitis, eye

  infections, fever in a child (1yr or over), UTI, D&V, infected toe/finger/ingrowing toenail, infected insect bite, boils.

  Allergies/skin: hay fever, chickenpox, itchy rashes, insect bites, eczema, warts/verrucae, acne.

  Injuries: minor head injury, limb sprains (ankle, knee, wrist), animal bites, queries about tetanus.

  Other: Emergency contraception, vaginal discharge/thrush.

     Exclusions: child under 1 year, pregnant women, abdominal pain, acute emergencies (chest    pain,shortness of breath).

The clinic will run on a Wednesday afternoon from 2pm to 6pm. Appointments can be made on the Tuesday afternoon and Wednesday morning. Please ask the receptionist if your problem can be dealt with in this clinic.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you receive a reminder by text you can simply reply with the word CANCEL.

Booking your appointment

  • Try to call later in the day to book routine appointments to avoid busy time first thing in the morning when people call for appointments that day.
  • Remember that appointments are usually for 10 minutes. If you have more than one problem or lots to discuss please ask for a double appointment.
  • Please remember that a separate appointment is necessary for each patient and requests for "fitting in" other family members unnecessarily delays the doctor.
  • The Doctors have asked the Reception Team to ask a reason for your visit. This allows us to make sure you are seeing the person best able to help you. It also allows the doctor to prepare for your visit in advance.
  • If you would like a chaperone to be present during your consultation please mention this when booking so that one can be arranged.
  • If you need an interpreter please let our Reception Team know so that this can be arranged before your appointment.

Chaperone

Patients are entitled to be accompanied by a chaperone for any consultation, examination or procedure.

If you would like one please ask at Reception or mention it to your GP.

Before Your Appointment

  • Write down your most important one or two queries.
  • Make a note of your symptoms - when did they start? what makes them better or worse?
  • If you think that you might need to be examined or have a vaccination, wear clothes which are easy to remove so that you do not waste your appointment time getting undressed.
  • If you cannot make your appointment please call us to cancel so that we can give the appointment to another patient.
  • If you are concerned about forgetting your appointment, give us your mobile number and we will send you a text reminder.

During Your Appointment

  • Don't be afraid to ask if you do not understand something - the doctor or nurse will be happy to explain it again.
  • If you don't understand any words, ask for them to be written down or explained.
  • Write things down.
  • Check that you have understood what should happen next and who to contact if there is a further problem.

After Your Appointment

  • Make some notes about what was discussed and what is to happen next
  • Book any further tests or appointments and put them in your diary.

Patient AccessLog in to Patient Access (to register go to Reception with 2 forms of ID, 1 should be photographic e.g. passport)

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