We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint, please complete our Complaints Form and we shall deal with your concerns appropriately. Further written information is available regarding the complaints procedure from Patient Services.
If something has gone well with your care at the surgery please let us know that too.
NHS Complaints Information
If you are not happy with the care or treatment you’ve received from an NHS service, you have the right to make a complaint.
To make a complaint you need to contact either:
- The NHS service that provided your care (e.g. GP practice, dentist or hospital) or;
- The commissioners of the service that provided your care. This will be either your local Clinical Commissioning Group or NHS England.
If you remain dissatisfied after you receive a full response, you can refer your complaint to the Parliamentary Health Service Ombudsman (PHSO). The PHSO is independent from the NHS and can undertake a review of the way in which your complaint has been managed.
If you need any support to make a complaint, or at any point during the complaints process, you can get free, confidential and independent advice from our local NHS complaints advocacy service.
For more information on the complaints procedure and your nearest NHS complaints advocacy service please visit www.nhs.uk or contact your local authority.