The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
NHS Zero Tolerance Policy
Our staff are here to help you and will always try to be as polite and helpful as possible even during difficult times.
The NHS Zero Tolerance Policy is in place in order to protect staff from coercion, intimidation, and harassment, as well as shouting, swearing or threatening behaviour, all of which will not be tolerated under any circumstances.
Patients and members of the public who are abusive or threatening towards our staff maybe asked to leave. It may sometimes by necessary for patients who have breached this policy to be removed from our list.