Vacancies

• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Part-time (25 hours per week) Monday to Friday

AM morning shifts are usually 08:00 – 13:00/08:30 – 13:30

PM afternoon shifts are usually 13:00 – 18:00/13:30 – 18:30

Candidate or their household should not be a patient of this practice.

We are looking for a Patient Services Navigator for our GP practice.

Essential for the role

• Live within a commutable distance of Banbury
• IT literate
• Confident dealing with the public with excellent people skills
• Positive and flexible
• Good oral and written English
• The ability to work on own initiative and to work calmly under pressure.

Main duties of the job

Being part of our Patient Services team is so much more than booking appointments. In this role you will help people, often when they need it the most. The doctors and nurses depend heavily on the staff to provide support to the patients and other teams in the surgery.

This is a busy and varied role that you will find interesting and often challenging but rewarding. You will be joining a friendly, approachable, and committed team.

Candidates should be flexible as there will be occasions where they may be asked to work additional and/or different hours to cover colleagues’ sickness or annual leave.

This role may involve

• Meeting and greeting, and answering the telephone
• Booking appointments with the appropriate clinician
• Signposting patients to alternative service providers or information sources
• Dealing with patient queries, in person and over the phone
• Attending to requests from clinicians and administration staff
• Answering requests from external agencies
• Adding information to patient notes

You might be suited to a Patient Services Navigator role if you are

• Friendly and welcoming
• Patient and understanding
• Good at working in a team and with the public
• Willing to take responsibility for a number of duties

Entry requirements and skills

• No set formal qualifications are required, but you will need to demonstrate:
• Good numeracy, literacy, and IT skills, and/or relevant work experience
• Good communication skills
• Good customer service skills with a polite and personable manner
• Strong organisational skills with an ability to follow procedures and multitask

For questions about the job, contact:

Assistant Practice Manager
Jenny Falkner
Jenny.falkner@nhs.net

• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Part-time (8 hours per week minimum) Monday to Friday. Occasional Saturday mornings required.

Job summary

We are a forward-looking, partner lead practice which values autonomy for all staff and continuity of care for patients.

We are looking for an additional Phlebotomist to join our lovely team on a part time basis.

Work pattern

Part time hours (minimum 8 per week).

Occasional Saturday mornings required.

Flexibility to work additional hours and cover for our other Phlebotomist in periods of leave and sickness is essential.

Working under the direct supervision of the Senior Practice Nurse and strictly in accordance with specific practice guidelines and protocols, the post-holder will be responsible for performing venepuncture to obtain blood samples from patients only as the result of a direct referral from a GP or Nurse Practitioner.

Please note

Successful candidates and their immediate household cannot also be patients at Hightown Surgery. If necessary support can be given to assist with moving practice if you are a Hightown patient.

Main duties of the job

Duties and Responsibilities:

Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample

Collection of sample(s)s of blood in accordance with training and procedures

Ensuring samples are stored in appropriate containers

Accurate, legible labelling of all samples to confirm patient identity

Checking patient identification against GP/Nurse request and confirming with patient whenever possible

Recording collection of blood sample in patient record in accordance with practice procedure

Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion.

Ensuring that anomalies are reported to a senior member of staff

Notifying the GP/Nurse of any significant patient issues

Liaising with and assisting members of the administrative team

About us

We are a training practice serving over 12,000 patients, in an expanding market town surrounded by villages.

You will be joining a friendly, approachable and committed practice team.

Job responsibilities

Duties and Responsibilities:

• Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample
• Collection of sample(s)s of blood in accordance with training and procedures
• Ensuring samples are stored in appropriate containers
• Accurate, legible labelling of all samples to confirm patient identity
• Checking patient identification against GP/Nurse request and confirming with patient whenever possible
• Recording collection of blood sample in patient record in accordance with practice procedure
• Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion.
• Ensuring that anomalies are reported to a senior member of staff
• Notifying the GP/Nurse of any significant patient issues
• Liaising with and assisting members of the administrative team

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance

Person Specification

Qualifications

Essential

• Relevant Phlebotomy qualifications

Experience

Essential

• NHS/General Practice experience working within a nursing team
• Experience of EMIS clinical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hightown Surgery

Address

Hightown Gardens

Banbury

Oxfordshire

OX16 9DB

For questions about the job, contact:

Assistant Practice Manager
Jenny Falkner
Jenny.falkner@nhs.net